關於退貨/退款 Return/refund/exchange policy
收貨時發現貨品出現問題怎麼辦:
Global Deli 提供免費更換或退貨/退款, 客人必須在收到貨品3天內向我們提出申請.
客人必須保持貨品的原有狀況, 不會為經過食用或烹煮的貨品提供免費更換或退貨/退款.
退貨/退款程序:
1. 客人可透過 Facebook message /電郵 通知我們, 或致電:
24088836.
2. 發送出現問題貨品的照片給我們.
3. 請列明訂單號碼,及退貨/退款原因.
退貨/退款原因 (例如:)
- 包裝破損
- 貨品變質/過期
- 未收到貨品
- 不足重量
- 與訂單上的貨品不同
4. 我們盡快處理你的退貨/退款申請.
5a. 成功退款後, 款項會退回付款信用卡.
或
5b.客人可要求更換貨品:
請先與我們預約, Global deli 客戶服務會提供指定日期及時間上門更換貨品. (一般2-3日內)
How to return/refund if the products are found damaged:
We offer free product exchange, return/refund, customer must report to us within 3 days once received the items.
Products must include any original items, remain in original condition. We do not offer exchange or return/refund services for products being eaten and cooked by customer.
Exchange/refund procedures:
1. Please contact us Facebook message or email, or please call 24088836.
2. Attach the photo of damaged products.
3. Please note your order number, reason for return/refund.
Reasons for return/refund (e.g.)
- Damaged package
- Unsatisfactory product quality/ product expired
- Items not delivered
- Item weight not match with description
- Wrong items are delivered
4. We will process your return/refund application.
5a. Payment will be refunded to your credit card.
or
5b. We also offer product exchange:
Please make a pre-booking with us. We will arrange a time slot for collecting and exchanging the items at your delivery address. (Normally within 2-3days)